Coditel sux (was Re: [Lilux-help] dsl4all)

On Sun, 2004-12-05 at 23:21, Yves Glodt wrote: I've had my doubts about Coditel for some time now, mainly due to their (useless, inoperative, non cooperative) customer service and tech support... (the tech support seems to be in constant denial). However, I'm a Coditel customer, obviously you don't have much choice for your TV cable, and it seemed an interesting deal about the internet, so I went with them. It wasn't too bad and was balanced by the fact that they weren't able to "count" your consumption until recently, so you basically had "flat rate". All this changed in October, and I got my first (new) bill last month where they billed me for an additional 10 GB... since I wasn't able to use their proposed solution to check my actual xfer consumption, I complained... and suddenly they fixed it so I was able to check my daily consumption... As for the bill, they claim I consumed 17.x GB in October... of course, I have no proof or way to check either case. Strangely, my consumption for November was less than half that of October. Today, I check through their interface and it seems there is no consumption at all; actually, their system seems somhow lost in limbo. And of course, they count upload and download... it is entirely possible someone pinged me for one month... My conclusion? Coditel sucks, I'm leaving them ASAP and I'm not about to make them good publicity (or let anyone believe so). Their billing system sucks, their accounting scheme sucks and you have no way to check what's where or how you possibly could have transferred what THEY claim you transferred. serge -- ---------------------------------------------------------------------- Serge Marelli, Luxembourg E-mail : serge.marelli(a)linux.lu ---------------------------------------------------------------------- LiLux - http://www.lilux.lu/ Defending Innovation against Patent Inflation http://swpat.ffii.org/ Free Software Foundation - http//www.fsf.org/