Just in case anyone is interested in switching to Cegecom here is a
description of my experience with them so far....
The basic learning points:
1. Cegecom will not provide any support unless you have their modem and
are using Windows.
2. Cegecom's first line tech support people are systems guys. They know
windows very well, but they can't do anything beyond simple
troubleshooting.
3. As a customer you can't get into direct contact with the real
engineers, even if you tell them what the exact problem is, and how they
can fix it. (I guess no one likes being told how to do their job)
Ok, so here is my painful story. It only took 2.5 weeks to resolve....
My service was supposed to start on the 14th of December. I bought a
Linksys all in one router and tried to hook it up. Unfortunately it
wouldn't synchronize with the DSLAM. So I called Cegecom and asked them
if I could bring the router in for testing. I was told that I could
bring it in at any time. When I arrived at the office they asked if I
had an appointment, which I didn't. In short, they refused to do
anything that day. I had to set an appointment for the next day. So
the next day I show up again, the tech support guy comes out to meet me,
he takes one look at my router and says "We don't support that." At
this point I was positive that I had a hardware problem (I had done
loads of other tests on the router by this point) and all that I wanted
them to do was to check to see if the stupid thing would synchronize
with a line that they knew worked. It took quite a bit of pleading just
to get them to do this small thing. Total time pleading: 10 minutes
total time to do my test: <2 min.
The test confirmed that I had a bad router, so I got a replacement
(netgear this time). This router synchronized with the DSLAM instantly,
but PPPoE wasn't working. I tried calling their tech support to see if
they could check their configuration, but was told that they don't
support this router either. In fact, they only support the Alcatel
Speedtouch router.... By this point I was certain that they were at
fault, so I went into their office, bought one of their routers which
was "Guaranteed to work" brought it home, and amazingly, it didn't
work. So, once again, I called their tech support, they ran throught
the usual troubleshooting steps with me, asking which version of windows
i was running. I said Linux and was told that they don't support
Linux. No problem, I said, since the problem is with the DSL line and
not my operating system. Of course that didn't get me anywhere. I told
the tech guy that I was not receiving any replies to my LCP
configuration requests. The answer: "What's LCP?" (in case any one
doesn't know, LCP is Link Control Protocol, it is the part of PPP where
the end devices negotiate the communication rules, how authentication
will be handled etc...) Anyway, he checked the Radius server to see if
my credentials was correct only to find that he wasn't receiving any
authentication packets from me (no kidding, since we haven't even gotten
through LCP yet). At this point he wanted to try to debug my computer
again..... I eventually brought the modem into Cegecom, made them test
it and confirm that my configuration was correct. It was. At this
point my wife called our sales rep and started tearing the poor girl
appart. They agreed to send a tech rep out to my house to install the
system for us. When the tech rep arrived, he got out his router hooked
it up and guess what, it didn't work either.... He called the guy that
manages the radius server and asked him to check things out. At which
point the raduis guy said that he saw something wrong in the DSLAM
configuration. He made one change and my DSL finally worked. We
returned the modem to Cegecom and demanded our money back. We've also
demanded that they pay the installation fee (for sending a tech rep to
our house), our phone bill for all calls to tech support, and our phone
bill for the analog modem connections to our old service provider. The
financial problems are still outstanding.
In short, I'm not very impressed with the company. However, once I got
through to a good tech rep (probably the youngest employee in the
company) my problems were resolved very quickly.
Regards
Mike
hi there,
i have a question concerning ADSL modems as i plan to purchase an all-in-one
wireless router. Is there a difference between DSL modems for ISDN splitters
and analog line DSL modems?
thanks in advance
--
Frédéric BECKER
Hi,
when I do a "ps -ef | grep "d$" I get the following result
root 1047 1 0 12:00 ? 00:00:00 /usr/sbin/smpppd
root 1318 1 0 12:00 ? 00:00:00 /sbin/resmgrd
root 1401 1 0 12:00 ? 00:00:00 /usr/sbin/acpid
at 2529 1 0 12:01 ? 00:00:00 /usr/sbin/atd
root 2532 1 0 12:01 ? 00:00:00 /usr/sbin/nscd
root 2533 2532 0 12:01 ? 00:00:00 /usr/sbin/nscd
root 2534 2533 0 12:01 ? 00:00:00 /usr/sbin/nscd
root 2535 2533 0 12:01 ? 00:00:00 /usr/sbin/nscd
root 2536 2533 0 12:01 ? 00:00:00 /usr/sbin/nscd
root 2537 2533 0 12:01 ? 00:00:00 /usr/sbin/nscd
root 2538 2533 0 12:01 ? 00:00:00 /usr/sbin/nscd
serge 2690 1 0 12:01 ? 00:00:00 kdeinit: dcopserver --nosid
serge 2779 2687 0 12:02 ? 00:00:04 kdeinit: konqueror
--preload
I checked about most of the daemons, but I still don't understand why I
have several "nscd" running. Man tells me it's the name server cache
daemon... why should it have 6 or 7 processes?
Other thing, I noticed I have 7 "kjournald" processes running. What do
they do?
thanks for any info
Serge
--
----------------------------------------------------------------------
Serge Marelli, Luxembourg
E-mail : serge.marelli(a)linux.lu
----------------------------------------------------------------------
LiLux - http://www.lilux.lu/
Defending Innovation against Patent Inflation http://swpat.ffii.org/
Free Software Foundation - http//www.fsf.org/
Hello,
Does anybody remember the discussion about the topic that the provider
should allow the user to run his own mailserver and the problem that
there are no DSL service offers for tech savvy people?
T-Online has started a new DSL service for 3.99 Euro designed to be used
by geeks:
http://www.theregister.co.uk/2004/12/29/t-online_cutprice_dsl/
Remember: I am not a friend of T-Online and do NOT recommend T-Online. I
just think that the story may be amusing to read.
Greetings, Patrick Kaell
Hello,
Since tuesday I have my new shiny dsl from alternet which worked very
well...
Worked, because only on tuesday I could effectively use it.
I made a firmware upgrade of the router/modem-combo that night (Zyxel
R650-33 ISDN) and everything continued to work.
Yesterday then I had no success anymore, neither today (on ISDN dialup
again now :-( )
The modem seems to happily connect (DSL and PPPOE activity LED are
on/blink)
Does anybody have also trouble with alternet recently, or am I the only
one? Or could it be the new firmware?
traceroute does like this:
traceroute to 80.90.45.45, 30 hops max, 38 byte packets
1 router (192.168.101.254) etc ...
2 * * *
3 * * *
4 * * *
etc...
The router/modem says in it's status page that it's connected at 1024
kbit/s
Hmmm, can anybody give me a hint (If you prefer also by icq 143117150)
Thanks and regards,
Yves Glodt
--
Linux 2.6.9 #1 Mon Nov 1 12:01:23 CET 2004 i686
19:53:38 up 1:46, 1 user, load average: 0.06, 0.16, 0.12
Hi gang! Has anyone ever tried to get a Netgear ADSL router to work with
Cegecom? I've recently purchased on and it is giving me all sorts of
problems. I can synchronize with the DSL line but PPP negotiation is
failing. Cegecom is completely unwilling to help with this because they
"only support the Speed Touch Router".
I am getting stuck in the LCP negotiations (PPP negotiating the communication
rules), so it isn't an authentication problem.
Mike
P.S. My Linksys router was dead on arrival. It won't even sync with the DSL
line.....
hi all,
thnx to the discussion about coditel, i found out how much they start to s***.
they sent me a bill a week ago that they were counting traffic, already for
the past 3 months, and they would bill me now for that traffic.
allthough i never received any notice from them stating they would count it.
and for 2gb over limit they charge 10€.
wow.
thinking about changing my isp again, soon.
what dsl providers are good in lux?
i read some about alternet?
--
regards,
Georges Toth
HI
After a while working with my USB-Memorystick, it will not be mounted anymore.
While copying, the error message appears: .... does not exist anymore.
I then unplug the USB Stick and plug it again, and after a while, it works
again.
I use SuSE 9.2 on a 550MHz Pentium III.
The Stick is recognised as (lsusb)
Bus 001 Device 011: ID 067b:2516 Prolific Technology, Inc.
Bus 001 Device 010: ID 067b:2515 Prolific Technology, Inc. Flash Disk Embedded
Hub
My /etc/fstab line is
usbfs /proc/bus/usb usbfs noauto 0 0
/dev/sda1 /media/sda1 auto noauto,user 0 0
What goes wrong???
--
<°)))=<
Thanks for the fish!
Al
